RHINO FOR LIFE - GUARANTEE

We guarantee every tool we make for life. Period.

We work hard and we play hard – and we expect that you do too. Our tools are built to last…a lifetime. If they don’t, it’s on us. If you’re not satisfied with one of our tools at the time you receive it, or if it doesn’t perform to your satisfaction, return it to Black Rhino Tools for a repair or replacement. So go ahead, live life full throttle, push the edge, and test the limits…we got your back. (Our only “fine” print is obviously, this warranty does not include blades, bits, gloves or glasses…duh!)


HOW DO I RETURN MY TOOLS?

If you have the original invoice/packing slip that came with your tools, please include it with your item. If you do not have your invoice/packing slip, please contact our Customer Success Team, we will provide the next steps required to issue your return.

Send the paperwork noted about to:

Black Rhino Tools
Attn: Customer Returns
1490 N 2200 W
Salt Lake City, Utah 84116

Please ship your package with a carrier that can provide tracking and insurance. Black Rhino Tools is not responsible for packages lost during return shipment if proof of tracking is unavailable.


WHAT ABOUT INTERNATIONAL RETURNS?

Black Rhino Tools will not credit customs and duties paid previously on international returns.


HOW LONG DOES IT TAKE TO PROCESS A RETURN?

We will do our best to process your return within 10 business days. If you have not included your original invoice/packing slip or our Return Form described above it may take longer to process your return.


shipping and delivery


  • Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 1:00pm (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 1:00pm (PST).If you use tools everyday, you work hard. And that means you’re ready to play even harder on the weekend. Black Rhino Tools are built for the week, but also ready for the weekend adventures that our customers look forward to while they’re swinging a hammer in the shop. And on those adventures, things get broken, wheels fall off, and stuff wears out.